At MSK, your ultimate satisfaction is important to us. if you are not satisfied and happy with your purchase, you may exchange, return, or request for refund for your purchase if the return complies with our return policy.
- Returned items should be unused and in the same condition as received, in their original box and sealed packaging.
- Returned items more than 30 days will not be accepted.
- Return opened and/or used items after 10 days will not be accepted.
- Returned items will be refunded for the value of the products only (excluding shipping fee).
- Returns are not applicable for products bought on promotions or sale items, and promotional gift items and gift cards.
- For us to completely process your return, exchange, and/or request for refund, we require a receipt or proof of purchase. Without the receipt, we cannot process your request.
PURCHASED FROM MSK DIRECT ONLINE (MSK website, and MSK Instagram)
If you are not completely satisfied with your online purchase from our direct website (www.msk-skin.com) or MSK Instagram, we accept free returns within 30 days of the transaction.
- Returned items should be unused and in the same condition as received, in their original box and sealed packaging. Returned items will be inspected once received.
- Returned, Exchange, and Request Refund for opened items more than 10 days after purchase will not be accepted.
- Upon receipt of the package, the return and refund process can take 3-5 business days to complete.
- Refund will be in cash or cheque.
- Please send us an email at email@example.com or call us at 4029-6597.
PURCHASED FROM OTHER ONLINE STORES
- For products purchased in other online store, please return to the original point of purchase.
PURCHASED FROM OTHER RETAIL STORES
- For products purchased in other retail store, please return to the original point of purchase.
MSK offers flexible return policy to make your online shopping experience as convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly.
If you purchase MSK products from unauthorized retailers or other unauthorized sources, we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter. If you require further information regarding the return of any MSK products, please send us an email at firstname.lastname@example.org or call us at 4029-6597; it would be our pleasure to assist you.